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refinement of support form
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This commit is contained in:
Tobias Brunner 2025-07-04 10:19:59 +02:00
parent e4b34ae20a
commit 5d109f843a
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3 changed files with 12 additions and 8 deletions
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4
src/servala/frontend/forms/support.py
View file

@ -6,5 +6,7 @@ class SupportForm(forms.Form):
message = forms.CharField(
label=_("Message"),
widget=forms.Textarea(attrs={"rows": 8}),
help_text=_("Please describe your issue or question in detail."),
help_text=_(
"Please provide a detailed description of your inquiry to enable us to assist you effectively."
),
)

9
src/servala/frontend/templates/frontend/organizations/support.html
View file

@ -12,13 +12,13 @@
<div class="card">
<div class="card-content">
<div class="card-body">
<h5>{% translate "Get Support" %}</h5>
<h5>{% translate "Submit Your Inquiry" %}</h5>
<p class="text-muted">
{% translate "Need help? Submit your question or issue below and our support team will get back to you." %}
{% translate "Need assistance or have feedback to share? Please submit your inquiry, issue, or feedback below, and our team will respond promptly." %}
</p>
<form method="post">
{% csrf_token %}
{% translate "Submit Support Request" as form_submit_label %}
{% translate "Submit Request" as form_submit_label %}
{% include "includes/form.html" with form=form %}
</form>
</div>
@ -32,9 +32,8 @@
</div>
<div class="card-body">
<p class="small text-muted">
{% translate "When you submit a support request, it will be sent to our support team who will respond via email." %}
{% translate "Support requests are reviewed by our team and responses will be sent via email." %}
</p>
<p class="small text-muted">{% translate "For urgent issues, please contact us directly." %}</p>
</div>
</div>
</div>

5
src/servala/frontend/views/support.py
View file

@ -1,6 +1,7 @@
from django.conf import settings
from django.contrib import messages
from django.shortcuts import redirect
from django.utils.safestring import mark_safe
from django.utils.translation import gettext_lazy as _
from django.views.generic import FormView
@ -48,8 +49,10 @@ class SupportView(OrganizationViewMixin, FormView):
except Exception as e:
messages.error(
self.request,
mark_safe(
_(
"There was an error submitting your support request. Please try again or contact us directly."
'There was an error submitting your support request. Please try again or contact us directly at <a href="mailto:servala-support@vshn.ch">servala-support@vshn.ch</a>.'
)
),
)
print(f"Error creating helpdesk ticket: {e}")