From 5d109f843a70626bf0cc176e741fd82a2d90d536 Mon Sep 17 00:00:00 2001
From: Tobias Brunner <tobias.brunner@vshn.ch>
Date: Fri, 4 Jul 2025 10:19:59 +0200
Subject: [PATCH] refinement of support form

---
 src/servala/frontend/forms/support.py                    | 4 +++-
 .../templates/frontend/organizations/support.html        | 9 ++++-----
 src/servala/frontend/views/support.py                    | 7 +++++--
 3 files changed, 12 insertions(+), 8 deletions(-)

diff --git a/src/servala/frontend/forms/support.py b/src/servala/frontend/forms/support.py
index dd62c95..a1a8ed8 100644
--- a/src/servala/frontend/forms/support.py
+++ b/src/servala/frontend/forms/support.py
@@ -6,5 +6,7 @@ class SupportForm(forms.Form):
     message = forms.CharField(
         label=_("Message"),
         widget=forms.Textarea(attrs={"rows": 8}),
-        help_text=_("Please describe your issue or question in detail."),
+        help_text=_(
+            "Please provide a detailed description of your inquiry to enable us to assist you effectively."
+        ),
     )
diff --git a/src/servala/frontend/templates/frontend/organizations/support.html b/src/servala/frontend/templates/frontend/organizations/support.html
index 75618a6..2f63df7 100644
--- a/src/servala/frontend/templates/frontend/organizations/support.html
+++ b/src/servala/frontend/templates/frontend/organizations/support.html
@@ -12,13 +12,13 @@
                 <div class="card">
                     <div class="card-content">
                         <div class="card-body">
-                            <h5>{% translate "Get Support" %}</h5>
+                            <h5>{% translate "Submit Your Inquiry" %}</h5>
                             <p class="text-muted">
-                                {% translate "Need help? Submit your question or issue below and our support team will get back to you." %}
+                                {% translate "Need assistance or have feedback to share? Please submit your inquiry, issue, or feedback below, and our team will respond promptly." %}
                             </p>
                             <form method="post">
                                 {% csrf_token %}
-                                {% translate "Submit Support Request" as form_submit_label %}
+                                {% translate "Submit Request" as form_submit_label %}
                                 {% include "includes/form.html" with form=form %}
                             </form>
                         </div>
@@ -32,9 +32,8 @@
                     </div>
                     <div class="card-body">
                         <p class="small text-muted">
-                            {% translate "When you submit a support request, it will be sent to our support team who will respond via email." %}
+                            {% translate "Support requests are reviewed by our team and responses will be sent via email." %}
                         </p>
-                        <p class="small text-muted">{% translate "For urgent issues, please contact us directly." %}</p>
                     </div>
                 </div>
             </div>
diff --git a/src/servala/frontend/views/support.py b/src/servala/frontend/views/support.py
index e7ed763..a5de757 100644
--- a/src/servala/frontend/views/support.py
+++ b/src/servala/frontend/views/support.py
@@ -1,6 +1,7 @@
 from django.conf import settings
 from django.contrib import messages
 from django.shortcuts import redirect
+from django.utils.safestring import mark_safe
 from django.utils.translation import gettext_lazy as _
 from django.views.generic import FormView
 
@@ -48,8 +49,10 @@ class SupportView(OrganizationViewMixin, FormView):
         except Exception as e:
             messages.error(
                 self.request,
-                _(
-                    "There was an error submitting your support request. Please try again or contact us directly."
+                mark_safe(
+                    _(
+                        'There was an error submitting your support request. Please try again or contact us directly at <a href="mailto:servala-support@vshn.ch">servala-support@vshn.ch</a>.'
+                    )
                 ),
             )
             print(f"Error creating helpdesk ticket: {e}")