src/servala/api/views.py

@@ -21,7 +21,7 @@ from servala.core.models import (
     User,
 )
 from servala.core.models.service import Service, ServiceInstance, ServiceOffering
-from servala.core.odoo import CLIENT
+from servala.core.odoo import create_helpdesk_ticket
 
 logger = logging.getLogger(__name__)
 
@@ -269,9 +269,7 @@ The Servala Team"""
             organization = None
             try:
                 # Look for instances with this name in the service offering's context
-                # TODO: we do not currently match instance IDs from exoscale yet, this
+                service_instance = (
-                # will likely not work at all yet
-                instances = (
                     ServiceInstance.objects.filter(
                         name=instance_id,
                         context__service_offering=service_offering,
@@ -280,7 +278,7 @@ The Servala Team"""
                     .first()
                 )
 
-                if instances:
+                if service_instance:
                     organization = service_instance.organization
             except Exception:
                 pass
@@ -327,13 +325,11 @@ The Servala Team"""
                     description_parts.append(f"  - {full_name} ({user_link}) - {role}")
 
             description = "\n".join(description_parts)
-            ticket_data = {
-                "name": f"Exoscale OSB {action} - {service.name} - {instance_id}",
-                "team_id": settings.ODOO["HELPDESK_TEAM_ID"],
-                "description": description,
-            }
 
-            CLIENT.execute("helpdesk.ticket", "create", [ticket_data])
+            create_helpdesk_ticket(
+                title=f"Exoscale OSB {action} - {service.name} - {instance_id}",
+                description=description,
+            )
             logger.info(
                 f"Created {action} helpdesk ticket for instance {instance_id}, service {service.name}"
             )

src/servala/core/odoo.py

@@ -207,3 +207,19 @@ def get_invoice_addresses(user):
         return invoice_addresses or []
     except Exception:
         return []
+
+
+def create_helpdesk_ticket(title, description, partner_id=None, sale_order_id=None):
+    ticket_data = {
+        "name": title,
+        "team_id": settings.ODOO["HELPDESK_TEAM_ID"],
+        "description": description,
+    }
+
+    if partner_id:
+        ticket_data["partner_id"] = partner_id
+
+    if sale_order_id:
+        ticket_data["sale_order_id"] = sale_order_id
+
+    return CLIENT.execute("helpdesk.ticket", "create", [ticket_data])

src/servala/frontend/views/support.py

@@ -1,11 +1,10 @@
-from django.conf import settings
 from django.contrib import messages
 from django.shortcuts import redirect
 from django.utils.safestring import mark_safe
 from django.utils.translation import gettext_lazy as _
 from django.views.generic import FormView
 
-from servala.core.odoo import CLIENT
+from servala.core.odoo import create_helpdesk_ticket
 from servala.frontend.forms.support import SupportForm
 from servala.frontend.views.mixins import OrganizationViewMixin
 
@@ -24,21 +23,16 @@ class SupportView(OrganizationViewMixin, FormView):
             if not partner_id:
                 raise Exception("Could not get or create Odoo contact for user")
 
-            ticket_data = {
-                "name": f"Servala Support - Organization {organization.name}",
-                "team_id": settings.ODOO["HELPDESK_TEAM_ID"],
-                "partner_id": partner_id,
-                "description": message,
-            }
-
             # All orgs should have a sale order ID, but legacy ones might not have it.
             # Also, we want to be very sure that support requests work, especially for
             # organizations where something in the creation process may have gone wrong,
             # so if the ID does not exist, we omit it entirely.
-            if organization.odoo_sale_order_id:
+            create_helpdesk_ticket(
-                ticket_data["sale_order_id"] = organization.odoo_sale_order_id
+                title=f"Servala Support - Organization {organization.name}",
-
+                description=message,
-            CLIENT.execute("helpdesk.ticket", "create", [ticket_data])
+                partner_id=partner_id,
+                sale_order_id=organization.odoo_sale_order_id or None,
+            )
             messages.success(
                 self.request,
                 _(

src/servala/settings_test.py

@@ -8,6 +8,7 @@ overrides/adds settings specific to testing.
 from servala.settings import *  # noqa: F403, F401
 
 SECRET_KEY = "test-secret-key-for-testing-only-do-not-use-in-production"
+SALT_KEY = SECRET_KEY
 PASSWORD_HASHERS = [
     "django.contrib.auth.hashers.MD5PasswordHasher",
 ]

src/tests/test_api_exoscale.py

@@ -614,7 +614,8 @@ def test_delete_creates_ticket_with_admin_links(
     test_service_offering,
     instance_id,
 ):
-    mock_api_client = mocker.patch("servala.api.views.CLIENT")
+    # Mock the create_helpdesk_ticket function
+    mock_create_ticket = mocker.patch("servala.api.views.create_helpdesk_ticket")
 
     response = osb_client.delete(
         f"/api/osb/v2/service_instances/{instance_id}"
@@ -623,13 +624,15 @@ def test_delete_creates_ticket_with_admin_links(
 
     assert response.status_code == 200
 
-    ticket_call = mock_api_client.execute.call_args_list[-1]
+    # Verify the ticket was created with admin URL
-    ticket_data = ticket_call[0][2][0]
+    mock_create_ticket.assert_called_once()
+    call_kwargs = mock_create_ticket.call_args[1]
 
-    assert "admin/core/serviceoffering" in ticket_data["description"]
+    # Check that the description contains an admin URL
-    assert f"/{test_service_offering.pk}/" in ticket_data["description"]
+    assert "admin/core/serviceoffering" in call_kwargs["description"]
+    assert f"/{test_service_offering.pk}/" in call_kwargs["description"]
     assert (
-        ticket_data["name"]
+        call_kwargs["title"]
         == f"Exoscale OSB Offboard - {test_service.name} - {instance_id}"
     )
 
@@ -644,7 +647,9 @@ def test_patch_creates_ticket_with_user_admin_links(
     instance_id,
     org_owner,
 ):
-    mock_api_client = mocker.patch("servala.api.views.CLIENT")
+    # Mock the create_helpdesk_ticket function
+    mock_create_ticket = mocker.patch("servala.api.views.create_helpdesk_ticket")
+
     payload = {
         "service_id": test_service.osb_service_id,
         "plan_id": test_service_offering.osb_plan_id,
@@ -666,13 +671,17 @@ def test_patch_creates_ticket_with_user_admin_links(
     )
 
     assert response.status_code == 200
-    ticket_call = mock_api_client.execute.call_args_list[-1]
+
-    ticket_data = ticket_call[0][2][0]
+    # Verify the ticket was created with admin URLs
-    assert "admin/core/serviceoffering" in ticket_data["description"]
+    mock_create_ticket.assert_called_once()
-    assert "admin/core/user" in ticket_data["description"]
+    call_kwargs = mock_create_ticket.call_args[1]
-    assert f"/{org_owner.pk}/" in ticket_data["description"]
+
+    # Check that the description contains admin URLs
+    assert "admin/core/serviceoffering" in call_kwargs["description"]
+    assert "admin/core/user" in call_kwargs["description"]
+    assert f"/{org_owner.pk}/" in call_kwargs["description"]
     assert (
-        ticket_data["name"]
+        call_kwargs["title"]
         == f"Exoscale OSB Suspend - {test_service.name} - {instance_id}"
     )
 
@@ -686,7 +695,9 @@ def test_ticket_includes_organization_and_instance_when_found(
     test_service_offering,
     organization,
 ):
-    mock_api_client = mocker.patch("servala.api.views.CLIENT")
+    # Mock the create_helpdesk_ticket function
+    mock_create_ticket = mocker.patch("servala.api.views.create_helpdesk_ticket")
+
     service_definition = ServiceDefinition.objects.create(
         name="Test Definition",
         service=test_service,
@@ -719,11 +730,17 @@ def test_ticket_includes_organization_and_instance_when_found(
     )
 
     assert response.status_code == 200
-    ticket_call = mock_api_client.execute.call_args_list[-1]
+
-    ticket_data = ticket_call[0][2][0]
+    # Verify the ticket was created with all admin URLs
-    assert f"Organization: {organization.name}" in ticket_data["description"]
+    mock_create_ticket.assert_called_once()
-    assert "admin/core/organization" in ticket_data["description"]
+    call_kwargs = mock_create_ticket.call_args[1]
-    assert f"/{organization.pk}/" in ticket_data["description"]
+
-    assert f"Instance: {service_instance.name}" in ticket_data["description"]
+    # Check organization is included
-    assert "admin/core/serviceinstance" in ticket_data["description"]
+    assert f"Organization: {organization.name}" in call_kwargs["description"]
-    assert f"/{service_instance.pk}/" in ticket_data["description"]
+    assert "admin/core/organization" in call_kwargs["description"]
+    assert f"/{organization.pk}/" in call_kwargs["description"]
+
+    # Check instance is included
+    assert f"Instance: {service_instance.name}" in call_kwargs["description"]
+    assert "admin/core/serviceinstance" in call_kwargs["description"]
+    assert f"/{service_instance.pk}/" in call_kwargs["description"]