.env.example

@@ -66,3 +66,5 @@ SERVALA_ODOO_DB=''
 SERVALA_ODOO_URL=''
 SERVALA_ODOO_USERNAME=''
 SERVALA_ODOO_PASSWORD=''
+# Helpdesk team ID for support tickets in Odoo. Defaults to 5.
+SERVALA_ODOO_HELPDESK_TEAM_ID='5'

src/servala/core/models/organization.py

@@ -58,6 +58,7 @@ class Organization(ServalaModelMixin, models.Model):
         details = "{base}details/"
         services = "{base}services/"
         instances = "{base}instances/"
+        support = "{base}support/"
 
     @cached_property
     def slug(self):

src/servala/core/models/user.py

@@ -93,3 +93,24 @@ class User(ServalaModelMixin, PermissionsMixin, AbstractBaseUser):
         )
         if result:
             return result[0]
+
+    def get_or_create_odoo_contact(self, organization):
+        if (
+            not organization.billing_entity
+            or not organization.billing_entity.odoo_company_id
+        ):
+            return None
+
+        if existing_contact := self.get_odoo_contact(organization):
+            return existing_contact["id"]
+
+        partner_data = {
+            "name": f"{self.first_name} {self.last_name}".strip() or self.email,
+            "email": self.email,
+            "company_type": "person",
+            "type": "contact",
+            "parent_id": organization.billing_entity.odoo_company_id,
+        }
+
+        contact_id = odoo.CLIENT.execute("res.partner", "create", [partner_data])
+        return contact_id

src/servala/frontend/forms/__init__.py

@@ -1,4 +1,5 @@
 from .organization import OrganizationForm
 from .profile import UserProfileForm
+from .support import SupportForm
 
-__all__ = ["OrganizationForm", "UserProfileForm"]
+__all__ = ["OrganizationForm", "UserProfileForm", "SupportForm"]

src/servala/frontend/forms/support.py

@@ -0,0 +1,10 @@
+from django import forms
+from django.utils.translation import gettext_lazy as _
+
+
+class SupportForm(forms.Form):
+    message = forms.CharField(
+        label=_("Message"),
+        widget=forms.Textarea(attrs={"rows": 8}),
+        help_text=_("Please describe your issue or question in detail."),
+    )

src/servala/frontend/templates/403.html

@@ -1,9 +1,13 @@
 {% extends "error_base.html" %}
-
-{% block title %}403 - Access Forbidden{% endblock title %}
-
-{% block error_alt %}Access Forbidden{% endblock error_alt %}
-
-{% block error_title %}Access Forbidden{% endblock error_title %}
-
-{% block error_message %}You are not authorized to access this page.{% endblock error_message %}
+{% block title %}
+    403 - Access Forbidden
+{% endblock title %}
+{% block error_alt %}
+    Access Forbidden
+{% endblock error_alt %}
+{% block error_title %}
+    Access Forbidden
+{% endblock error_title %}
+{% block error_message %}
+    You are not authorized to access this page.
+{% endblock error_message %}

src/servala/frontend/templates/404.html

@@ -1,9 +1,13 @@
 {% extends "error_base.html" %}
-
-{% block title %}404 - Page Not Found{% endblock title %}
-
-{% block error_alt %}Not Found{% endblock error_alt %}
-
-{% block error_title %}Page Not Found{% endblock error_title %}
-
-{% block error_message %}The page you are looking for could not be found.{% endblock error_message %}
+{% block title %}
+    404 - Page Not Found
+{% endblock title %}
+{% block error_alt %}
+    Not Found
+{% endblock error_alt %}
+{% block error_title %}
+    Page Not Found
+{% endblock error_title %}
+{% block error_message %}
+    The page you are looking for could not be found.
+{% endblock error_message %}

src/servala/frontend/templates/500.html

@@ -1,9 +1,13 @@
 {% extends "error_base.html" %}
-
-{% block title %}500 - Server Error{% endblock title %}
-
-{% block error_alt %}Server Error{% endblock error_alt %}
-
-{% block error_title %}Server Error{% endblock error_title %}
-
-{% block error_message %}The website is currently unavailable. Please try again later or contact support.{% endblock error_message %}
+{% block title %}
+    500 - Server Error
+{% endblock title %}
+{% block error_alt %}
+    Server Error
+{% endblock error_alt %}
+{% block error_title %}
+    Server Error
+{% endblock error_title %}
+{% block error_message %}
+    The website is currently unavailable. Please try again later or contact support.
+{% endblock error_message %}

src/servala/frontend/templates/error_base.html

@@ -4,7 +4,11 @@
     <head>
         <meta charset="UTF-8">
         <meta name="viewport" content="width=device-width, initial-scale=1.0">
-        <title>{% block title %}Error{% endblock title %} - Servala</title>
+        <title>
+            {% block title %}
+                Error
+            {% endblock title %}
+        - Servala</title>
         <link rel="shortcut icon"
               href="data:image/svg+xml,%3csvg%20xmlns='http://www.w3.org/2000/svg'%20viewBox='0%200%2033%2034'%20fill-rule='evenodd'%20stroke-linejoin='round'%20stroke-miterlimit='2'%20xmlns:v='https://vecta.io/nano'%3e%3cpath%20d='M3%2027.472c0%204.409%206.18%205.552%2013.5%205.552%207.281%200%2013.5-1.103%2013.5-5.513s-6.179-5.552-13.5-5.552c-7.281%200-13.5%201.103-13.5%205.513z'%20fill='%23435ebe'%20fill-rule='nonzero'/%3e%3ccircle%20cx='16.5'%20cy='8.8'%20r='8.8'%20fill='%2341bbdd'/%3e%3c/svg%3e"
               type="image/x-icon">
@@ -22,8 +26,16 @@
                              alt="Sir Vala - {% block error_alt %}Error{% endblock error_alt %}"
                              style="max-width: 300px;
                                     margin-bottom: 2rem">
-                        <h1 class="error-title">{% block error_title %}Error{% endblock error_title %}</h1>
-                        <p class="fs-5 text-gray-600">{% block error_message %}An error occurred.{% endblock error_message %}</p>
+                        <h1 class="error-title">
+                            {% block error_title %}
+                                Error
+                            {% endblock error_title %}
+                        </h1>
+                        <p class="fs-5 text-gray-600">
+                            {% block error_message %}
+                                An error occurred.
+                            {% endblock error_message %}
+                        </p>
                         <a href="/" class="btn btn-lg btn-outline-primary mt-3">Go Home</a>
                     </div>
                 </div>

src/servala/frontend/templates/frontend/organizations/support.html

@@ -0,0 +1,43 @@
+{% extends "frontend/base.html" %}
+{% load i18n %}
+{% block html_title %}
+    {% block page_title %}
+        {% translate "Support" %}
+    {% endblock page_title %}
+{% endblock html_title %}
+{% block content %}
+    <section class="section">
+        <div class="row">
+            <div class="col-md-9">
+                <div class="card">
+                    <div class="card-content">
+                        <div class="card-body">
+                            <h5>{% translate "Get Support" %}</h5>
+                            <p class="text-muted">
+                                {% translate "Need help? Submit your question or issue below and our support team will get back to you." %}
+                            </p>
+                            <form method="post">
+                                {% csrf_token %}
+                                {% translate "Submit Support Request" as form_submit_label %}
+                                {% include "includes/form.html" with form=form %}
+                            </form>
+                        </div>
+                    </div>
+                </div>
+            </div>
+            <div class="col-md-3">
+                <div class="card">
+                    <div class="card-header">
+                        <h4>{% translate "Support Information" %}</h4>
+                    </div>
+                    <div class="card-body">
+                        <p class="small text-muted">
+                            {% translate "When you submit a support request, it will be sent to our support team who will respond via email." %}
+                        </p>
+                        <p class="small text-muted">{% translate "For urgent issues, please contact us directly." %}</p>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </section>
+{% endblock content %}

src/servala/frontend/templates/includes/menu.html

@@ -32,6 +32,13 @@
                     </span>
                 </a>
             </li>
+            <li class="menu-item">
+                <a href="{{ request.organization.urls.support }}" class='menu-link'>
+                    <span>
+                        <i class="bi bi-question-circle"></i>
+                    {% translate "Support" %}</span>
+                </a>
+            </li>
         </ul>
     </div>
 </nav>

src/servala/frontend/urls.py

@@ -1,4 +1,3 @@
-from django.conf import settings
 from django.urls import include, path
 from django.views.generic import RedirectView
 
@@ -61,22 +60,13 @@ urlpatterns = [
                     views.ServiceInstanceDeleteView.as_view(),
                     name="organization.instance.delete",
                 ),
+                path(
+                    "support/",
+                    views.SupportView.as_view(),
+                    name="organization.support",
+                ),
             ]
         ),
     ),
     path("", RedirectView.as_view(pattern_name="frontend:profile"), name="index"),
-    # Error page URLs available in all environments
-    path(
-        "error404/",
-        views.custom_404,
-        {"exception": Exception("Test 404")},
-        name="error_404",
-    ),
-    path(
-        "error403/",
-        views.custom_403,
-        {"exception": Exception("Test 403")},
-        name="error_403",
-    ),
-    path("error500/", views.custom_500, name="error_500"),
 ]

src/servala/frontend/views/__init__.py

@@ -14,6 +14,7 @@ from .service import (
     ServiceListView,
     ServiceOfferingDetailView,
 )
+from .support import SupportView
 
 __all__ = [
     "IndexView",
@@ -29,6 +30,7 @@ __all__ = [
     "ServiceListView",
     "ServiceOfferingDetailView",
     "ProfileView",
+    "SupportView",
     "custom_404",
     "custom_403",
     "custom_500",

src/servala/frontend/views/support.py

@@ -0,0 +1,57 @@
+from django.conf import settings
+from django.contrib import messages
+from django.shortcuts import redirect
+from django.utils.translation import gettext_lazy as _
+from django.views.generic import FormView
+
+from servala.core.odoo import CLIENT
+from servala.frontend.forms.support import SupportForm
+from servala.frontend.views.mixins import OrganizationViewMixin
+
+
+class SupportView(OrganizationViewMixin, FormView):
+    form_class = SupportForm
+    template_name = "frontend/organizations/support.html"
+
+    def form_valid(self, form):
+        message = form.cleaned_data["message"]
+        organization = self.organization
+        user = self.request.user
+
+        try:
+            partner_id = user.get_or_create_odoo_contact(organization)
+            if not partner_id:
+                raise Exception("Could not get or create Odoo contact for user")
+
+            ticket_data = {
+                "name": f"Servala Support - Organization {organization.name}",
+                "team_id": settings.ODOO["HELPDESK_TEAM_ID"],
+                "partner_id": partner_id,
+                "description": message,
+            }
+
+            # All orgs should have a sale order ID, but legacy ones might not have it.
+            # Also, we want to be very sure that support requests work, especially for
+            # organizations where something in the creation process may have gone wrong,
+            # so if the ID does not exist, we omit it entirely.
+            if organization.odoo_sale_order_id:
+                ticket_data["sale_order_id"] = organization.odoo_sale_order_id
+
+            CLIENT.execute("helpdesk.ticket", "create", [ticket_data])
+            messages.success(
+                self.request,
+                _(
+                    "Your support request has been submitted successfully. We will contact you shortly."
+                ),
+            )
+
+        except Exception as e:
+            messages.error(
+                self.request,
+                _(
+                    "There was an error submitting your support request. Please try again or contact us directly."
+                ),
+            )
+            print(f"Error creating helpdesk ticket: {e}")
+
+        return redirect(self.request.path)

src/servala/settings.py

@@ -131,6 +131,7 @@ ODOO = {
     "DB": os.environ.get("SERVALA_ODOO_DB"),
     "USERNAME": os.environ.get("SERVALA_ODOO_USERNAME"),
     "PASSWORD": os.environ.get("SERVALA_ODOO_PASSWORD"),
+    "HELPDESK_TEAM_ID": int(os.environ.get("SERVALA_ODOO_HELPDESK_TEAM_ID", "5")),
 }
 
 #######################################

src/servala/urls.py

@@ -6,7 +6,7 @@ from django.urls import path
 from django.urls.conf import include
 from django.utils.translation import gettext_lazy as _
 
-from servala.frontend import urls
+from servala.frontend import urls, views
 
 admin.site.site_title = _("Servala Admin")
 admin.site.site_header = _("Servala Management")
@@ -26,6 +26,21 @@ urlpatterns = [
 if settings.DEBUG:
     urlpatterns += static(settings.STATIC_URL, document_root=settings.STATIC_ROOT)
     urlpatterns += static(settings.MEDIA_URL, document_root=settings.MEDIA_ROOT)
+    urlpatterns += [
+        path(
+            "error404/",
+            views.custom_404,
+            {"exception": Exception("Test 404")},
+            name="error_404",
+        ),
+        path(
+            "error403/",
+            views.custom_403,
+            {"exception": Exception("Test 403")},
+            name="error_403",
+        ),
+        path("error500/", views.custom_500, name="error_500"),
+    ]
 
 # Custom error handlers
 handler404 = "servala.frontend.views.custom_404"