Integrated Helpdesk #712

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opened 2026-10-01 11:32:15 +00:00 by tobru · 0 comments

tobru commented

2026-10-01 11:32:15 +00:00

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Stories

As a user, I want to have the best user experience when having to use support

Implementation Notes

Remove dependency on Odoo Helpdesk, which causes friction
Build an integrated helpdesk tailored to the needs of Servala
This way we can start to build AI intelligence: act according to the request, search documentation and other information to potentially already have the answer ready.

Related: #694

## Stories _As a user, I want to have the best user experience when having to use support_ ## Implementation Notes - Remove dependency on Odoo Helpdesk, which causes friction - Build an integrated helpdesk tailored to the needs of Servala - This way we can start to build AI intelligence: act according to the request, search documentation and other information to potentially already have the answer ready. Related: #694

tobru added the

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2026-10-01 11:32:15 +00:00

tobru added this to the Development Planning project

2026-10-05 14:38:42 +00:00