Select related instance(s) in support form #291

New issue

Open

opened 2025-11-14 08:38:59 +00:00 by tobru · 0 comments

tobru commented

2025-11-14 08:38:59 +00:00

Owner

Stories

As a user, I want to provide as much context for support requests as possible

Implementation Notes

Add an option to the support form to optionally select one or multiple service instances that are related to the support request.
Include the information on which instances are selected in the helpdesk issue text at the end. Include:

Service, Instance Name, Instance Display Name, Organization Namespace

And a convenient kubectl command: "kubectl -n $organization.namespace get $context.service_definition.api_definition.kind $serviceinstance.name"

And which control plane the service is located at: $context.control_plane.api_credentials.server

## Stories _As a user, I want to provide as much context for support requests as possible_ ## Implementation Notes Add an option to the support form to optionally select one or multiple service instances that are related to the support request. Include the information on which instances are selected in the helpdesk issue text at the end. Include: Service, Instance Name, Instance Display Name, Organization Namespace And a convenient kubectl command: "kubectl -n $organization.namespace get $context.service_definition.api_definition.kind $serviceinstance.name" And which control plane the service is located at: $context.control_plane.api_credentials.server