Select related instance(s) in support form #291

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opened 2025-11-14 08:38:59 +00:00 by tobru · 0 comments

tobru commented

2025-11-14 08:38:59 +00:00

Owner

Stories

As a user, I want to provide as much context for support requests as possible

Implementation Notes

Add an option to the support form to optionally select one or multiple service instances that are related to the support request.
Include the information on which instances are selected in the help desk issue text at the end. Include:

Control Plane, Organization Namespace, Service Name, Instance ID, Instance Display Name

And a convenient kubectl command: "kubectl -n $organization.namespace get $context.service_definition.api_definition.kind $serviceinstance.name"

In addition, add a "Get Support" button on the service detail page on the top which links to the support form, pre-selecting the instance accordingly.

## Stories _As a user, I want to provide as much context for support requests as possible_ ## Implementation Notes Add an option to the support form to optionally select one or multiple service instances that are related to the support request. Include the information on which instances are selected in the help desk issue text at the end. Include: Control Plane, Organization Namespace, Service Name, Instance ID, Instance Display Name And a convenient kubectl command: "kubectl -n $organization.namespace get $context.service_definition.api_definition.kind $serviceinstance.name" In addition, add a "Get Support" button on the service detail page on the top which links to the support form, pre-selecting the instance accordingly.