Be more clear why saving fails when it fails #225

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opened 2025-10-16 14:40:24 +00:00 by tobru · 2 comments

tobru commented

2025-10-16 14:40:24 +00:00

Owner

Description

When saving fails, the form just tells the user "We could not save your changes.".
The error message should tell the user why daving fails.

Steps to Reproduce

## Description When saving fails, the form just tells the user "We could not save your changes.". The error message should tell the user why daving fails. ## Steps to Reproduce <video src="/attachments/06d54d2c-3b8e-4be1-8ec4-1356c96649ca" title="Screencast_20251016_163957.webm" controls></video>

Screencast_20251016_163957.webm

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tobru added the

bug

label

2025-10-16 14:40:24 +00:00

tobru added this to the Development Planning project

2025-10-16 14:40:24 +00:00

tobru changed title from ~~Be more clear when saving fails why it fails~~ to Be more clear why saving fails when it fails

2025-10-16 14:46:43 +00:00

rixx commented

2025-12-04 17:02:18 +00:00

Member

At this point, users see error messages with details for at least some conditions, including a call to action to contact support. In most cases, the error message should also be placed at the form field in question. Is there any other particular case that needs handling? ![2025-12-04T18:00:13+01:00](/attachments/a077a07b-2bdf-4544-bcfa-3af2c6788e09) ![2025-12-04T18:01:33+01:00](/attachments/f3c0a499-1dc5-437a-b094-06f1b58ccf8e)

2025-12-04T18:00:13+01:00.png

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2025-12-04T18:01:33+01:00.png

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tobru commented

2025-12-05 12:53:54 +00:00

Author

Owner

Is there any other particular case that needs handling?

Not that I'm aware off. What I've seen is that sometimes the error message is displayed twice:

"We could not save your changes" is displayed when something is wrong with the form, right? And the error is displayed inline? If this is true, and I think so, then we're good as it is. But we might want to rephrase this a bit: "Please review and correct the errors highlighted in the form below."

I think the confusion comes from the "expert form", because if there was an error in one of the tabs, it wasn't directly clear what's wrong.

> Is there any other particular case that needs handling? Not that I'm aware off. What I've seen is that sometimes the error message is displayed twice: ![Screenshot_20251205_135005.png](/attachments/78beb952-c206-4c26-90c3-d2e2694f50be) "We could not save your changes" is displayed when something is wrong with the form, right? And the error is displayed inline? If this is true, and I think so, then we're good as it is. But we might want to rephrase this a bit: "Please review and correct the errors highlighted in the form below." I think the confusion comes from the "expert form", because if there was an error in one of the tabs, it wasn't directly clear what's wrong.

Screenshot_20251205_135005.png

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