diff --git a/src/servala/api/views.py b/src/servala/api/views.py
index 7d8ebfa..5fdb91a 100644
--- a/src/servala/api/views.py
+++ b/src/servala/api/views.py
@@ -233,9 +233,12 @@ The Servala Team"""
 
         try:
             service = Service.objects.get(osb_service_id=service_id)
-            service_offering = ServiceOffering.objects.get(
-                osb_plan_id=plan_id, service=service
-            )
+            # Special handling: when plan_id is "suspend", don't lookup service_offering
+            service_offering = None
+            if plan_id != "suspend":
+                service_offering = ServiceOffering.objects.get(
+                    osb_plan_id=plan_id, service=service
+                )
         except Service.DoesNotExist:
             return self._error(f"Unknown service_id: {service_id}")
         except ServiceOffering.DoesNotExist:
@@ -258,7 +261,7 @@ The Servala Team"""
         return self.request.build_absolute_uri(admin_path)
 
     def _create_action_helpdesk_ticket(
-        self, request, action, instance_id, service, service_offering, users=None
+        self, request, action, instance_id, service, service_offering=None, users=None
     ):
         """
         Create an Odoo helpdesk ticket for offboarding or suspension actions.
@@ -269,11 +272,12 @@ The Servala Team"""
             organization = None
             try:
                 # Look for instances with this name in the service offering's context
+                filter_kwargs = {"name": instance_id}
+                if service_offering:
+                    filter_kwargs["context__service_offering"] = service_offering
+
                 service_instance = (
-                    ServiceInstance.objects.filter(
-                        name=instance_id,
-                        context__service_offering=service_offering,
-                    )
+                    ServiceInstance.objects.filter(**filter_kwargs)
                     .select_related("organization")
                     .first()
                 )
@@ -302,13 +306,14 @@ The Servala Team"""
             else:
                 description_parts.append(f"Instance: {instance_id}")
 
-            offering_url = self._get_admin_url(
-                "core_serviceoffering_change", service_offering.pk
-            )
-            description_parts.append(f"Service Offering: {offering_url}")
+            if service_offering:
+                offering_url = self._get_admin_url(
+                    "core_serviceoffering_change", service_offering.pk
+                )
+                description_parts.append(f"Service Offering: {offering_url}")
 
             if users:
-                description_parts.append("\nUsers:")
+                description_parts.append("<br/>Users:")
                 for user_data in users:
                     email = user_data.get("email", "N/A")
                     full_name = user_data.get("full_name", "N/A")
@@ -324,7 +329,7 @@ The Servala Team"""
 
                     description_parts.append(f"  - {full_name} ({user_link}) - {role}")
 
-            description = "\n".join(description_parts)
+            description = "<br/>".join(description_parts)
 
             create_helpdesk_ticket(
                 title=f"Exoscale OSB {action} - {service.name} - {instance_id}",